UMI TOUCH WiFi not stable

bencebacsi

This one is just the most plausible explanation but not the only one. Specific devices might have specific issues that should be investigated separately. That cannot be processed remotely, so I just can suggest to every user with unsolvable problems to contact their reseller for a replacement.
WEP is an obsolete (announced in 1997) and easily breakable security protocol, so nobody should use it instead of demand to polish a new system to be perfectly compatible with it. That's my opinion, of course.

xmpouzis

we bought umi touch and I have a problem with the wifi connection stability. I have tried everything that I ve read here in the forum but nothing worked. I think that it is problem with the software. If you think that it is a hardware problem, tell me if there is a company here in Greece for the technical support and guarantee.

bencebacsi

xmpouzis replied at 2016-5-13 02:38
we bought umi touch and I have a problem with the wifi connection stability. I have tried everything ...

Dear xmpouzis,

Your issue can have both a hardware (presented in this thread and a higher chance) or software reason. The engineers are working on it to solve this latter problem.
Unfortunately, UMI don't have a contracted representative in Greece. If your problem is unsolvable but makes your smartphone useless, you should contact your reseller to work out a solution. They can offer you to make your device repaired locally on their cost or you might have to send your merchandise to the reseller.

Sincerely,
Bence

stwy

I also have a problem with wifi on my Umi Touch - the wifi connection symbol stays on, but no data is being transferred (the apps will say that there's no network connection) - I've tried this on different wifi networks with the same problem and other devices on these networks don't have this problem.

My phone is up to date with the OTAs and the networks I've been using are WPA2

I haven't tried opening the phone and checking the screws yet - would this invalidate the warranty?

Is this something that's likely to be addressed soon with the software updates?

bencebacsi

stwy replied at 2016-5-13 17:37
I also have a problem with wifi on my Umi Touch - the wifi connection symbol stays on, but no data i ...

That also can help if you flash the most recent updated software with SP Flash Tool. You can find it here: http://community.umidigi.com/thread-2939-1-1.html
Unlike the FOTA update, this process rewrites the whole software content of your phone - user data will be erased.
The warranty sticker covers a skrew of the internal battery socket cover plate. You can access the antenna module skrews without touching that.