UMi Z exchange program for devices with defective battery

onos

I have selected the battery change, version 2, and the corresponding documents sent by email. To date, no reaction, not even an automatic response. What did dis mean.

bencebacsi

tech_noir replied at 2017-6-24 18:29
If it was possible to ship just a battery to here (Bulgaria, oddly enogh, a phone WITH a battery is ...

Ok, I think you can make a negotiation started by sending your details to the given email address. You can take a photo of your phone with its removed battery placed on its top, then ship only the phone, without its battery inside.

bencebacsi

pawlunj replied at 2017-6-24 21:38
Здравствуйте уважаемая администрация UMI Z Купил дочери ...

Please send your request in the Russian section here http://community.umidigi.com/forum-50-1.html and Бо will help you there.

bencebacsi

barucco replied at 2017-6-25 10:25
What about Umi Plus battery replacement?

You can request your seller to replace it or you can buy a new battery for example here: https://goo.gl/Jfx1Ez

bencebacsi

onos replied at 2017-6-25 14:28
I have selected the battery change, version 2, and the corresponding documents sent by email. To da ...

This email stands for a UMIDIGI representative who is responsible for this exchange program, so you cannot expect an automatic reply but she will respond in 2 working days. Saturday and Sunday are not working days.

ejonok091

I can be sure that the new battery will not swell?

serghino

bencebacsi replied at 2017-6-25 14:46
This email stands for a UMIDIGI representative who is responsible for this exchange program, so yo ...

To be clear about this.... I should get a response within 2 working days, right? In my case the second working day is already gone in China so why haven't I received a response yet?

On another note you've stated that...I quote "Usually we can arrange to ship a new battery in 2 working days after your request." So I should actualy ask if my replacement battery has been send yet!

I have been promoting Umidigi phones for the past 2 months because I was extremely happy with the Z Pro. Umidigi has great potential to become a steady phone selling company world wide. You're bringing great feature phones to the market for competitive prices. Now I'm sure things like this battery issue happen with big companies also (e.g. Samsung) and is of course bad for business. The only way to minimize the consequences is to deliver spot on support to those customers affected. You've been talking about "she will respond to your emails". Now this leads me to think that only 1 person is working on these cases. Shouldn't Umidigi put a team on this to help affected customers asap replying to emails within hours and sending out replacement batteries within a day?! I've put promoting you're products on a hold and was going to buy a batch of phones for friends and colleagues which I've put on hold also....obviously.

Another thing.... There is no way to tell if a battery is from the affected and faulty "batch"....So how do you know that only a batch of batteries is affected?

nato_barros

I sent an e-mail with the requested information described in the post on 06/23/2017. Will my request be met? I have not received any response yet.

ejonok091

I signed up for pre-order umi z pro and now do not know whether to buy or not.
Everyone is looking forward to an answer.

bencebacsi

ejonok091 replied at 2017-6-26 13:27
I can be sure that the new battery will not swell?

In extreme conditions any batteries can get swollen but with this new battery you won't have a more serious risk than with any other batteries.