really expedition date of UMI TOUCH

Freezer

Dear Mr. Bence Bacsi ( UMI )
Dear Mr. Jo ( jo@jo1234 ) ( UMI )

referring to your reply dated 2 april 2016 that all can read above in this tread
what you can reply to TOMTOP that say :

" We cannot ship the umi touch to you now.
  The UMI company recalls all his umi touch phones becasue of its serious quality issue.
  So we won't send you the defective phone.
  sorry about this, do you want to change it into other phone or prefer a refund ? "

I am very, very worried !

I don't want from TOMTOP another phone or the refound of my USD 113.19, I want an UMI TOUCH smartphone fully functional and meets the technical requirements for a long time publicized.

UMI can ensure this?

I await an urgent and clear answer about this matter.  Thank you.

Freezer

Arhundel

\n\nI truly hope that someone from the company will try and solve this issue ([mention]bencebacsi[/mention], [mention]jo@jo1234[/mention], [mention]Angel_UMI[/mention]...?).

Maybe our flashsale preorders are simply too cheap to make the whole transaction profitable for TomTop so they decided to cancel the whole sale for the time being?

If there's a serious technical problem that prevents TomTop from selling us the devices we ordered - is there any other reseller that would be doing the same thing?

bencebacsi

I already asked UMI about this case last Sunday but I've been waiting yet for a detailed answer. So, now I'm writing here just to prove my existence in this case.
What I know until now: 1. UMI is disgusted by this action of tomtop. 2. Some buyers have already received their UMI Touch phones from other sellers and those devices work properly.
Maybe tomtop is trying to cheat for a reason. I don't know, this case is still under investigation.

Bence

Acciaio

\n\nThank you for your answer Bence.
But you didn't reply to the question : Is it true or not that UMI recalled its touch phones back ? If not does it mean that Tomtop are liars ?
Thanks in advance for a clear answer.

jasonx3

What is going on with them?  lol.  Older comments from them are replaced with this.  

Arhundel

\n\nEvery single response I ever got from them was about giving them a couple of days more...

bencebacsi

Here are the answers from UMI:
1. UMI didn't call back any stock of UMI Touch phones, not even the bunch that they sent to tomtop.
2. There were a misunderstanding between the two companies (no details are available) but that's over, and tomtop will ship the pre-ordered devices.

P.s.: UMI Touch is available at tomtop again, so my personal (not official) opinion is that, they possibly lied earlier.

Morpheus

I received this from UMI,

"Really sorry for delay so much. It's our fault.
Due to the exceeding demand over than expected, we can't fill all orders immediately,  our manufacture are trying them best to make more products. We will send out all Umi Touch for each customer before 12th April.
Really realy sorry for that.
Please see our official claim about the shipping date: http://community.umidigi.com/article-143-1.html
Don't worry, we must send them out before 12th April.
Now we have discussed this problem with Tomtop, they will send all Umi Touch to each users finally."

I'm going to contact tomtop about this, will post the result.

jasonx3

bencebacsi replied at 2016-4-6 20:11
Here are the answers from UMI:
1. UMI didn't call back any stock of UMI Touch phones, not even the b ...

Thank you for getting some answers on the matter. let's see how things go with tomtop.

jasonx3

Morpheus replied at 2016-4-6 20:26
I received this from UMI,

"Really sorry for delay so much. It's our fault.

What is your contacting method? because they never answered my emails and live chat always offline. only the facebook page post got a reply ( after days of waiting)