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I contacted the people I got the phone off and they have suggested this
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Hello,
We are sorry to make troubles to you.
For your situation,please first upgrade your software version to V 1.6.
Then format your smartphone to factory setting,and then restart.
If it still can not solve your problem,please return back to ******
We are so sorry about that.
I have looked to upgrade the system software but it says it is up to date, would be grateful of any help, on how to do this.
Last resort I might try the tape thing.
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