Umi Iron Pro fingerprint issue

soban

jog4020 thank you for answer, but i have 3.02 version since it was available

Angel_UMI

soban replied at 2016-2-13 22:42
jog4020 thank you for answer, but i have 3.02 version since it was available

Hi soban,

I hope to have answer this week. Last week all chinese people from UMI was on holidays

soban

1,5 month and no answer... Great Umi.... I think i just have to return your phone to seller because your customer service is lame..

Angel_UMI

Sorry for the delay. I was preparing a tutorial to give to you

Could you try to do a "reinstall" of the fingerprint unit?

Attached is the tutorial to follow

soban

What about my warranty when I dasassemble phone?

Angel_UMI

soban replied at 2016-3-7 18:33
What about my warranty when I dasassemble phone?

The first thing tat you should do if a some feature is not working fine is contact with reseller explaining the problem. Did you contact with reseller?, he is who has to give you warranty.

soban

Banggood was my seller.
I've opened phone, fingerprint was not connected to mainboard...

Angel_UMI

soban replied at 2016-3-14 22:29
Banggood was my seller.
I've opened phone, fingerprint was not connected to mainboard...

Hi Soban,
After connect fingerprint, issue was solved?. Now is working fine fingerprint scanner?

Sorry but sometimes these things can happen and a bad position of the connector can do that after use phone, a disconnection of mainboard can happen. I hope that you will solve issue connecting fingerprint correctly

soban

\n\nYes, now everything works fine.
But this case took 2 months.
If you want to be profesional company, you have to correct response time.

Angel_UMI

soban replied at 2016-3-15 21:32
Edited by soban at 2016-3-15 21:38 \n\nYes, now everything works fine.
But this case took 2 months. ...

I totally agree soban, and we are working to give better answer times

Regards