dust... so much dust... and no warranty... so much wow...

dha

There so much dust under the touch screen and it's getting worse every day.

I contacted pandawill and they say that I don't have any warranty for this. Nor the battery. Or motherboard. Wow!
What does the warranty cover then?

Any help from you UMI?

dha

\n\n

bencebacsi

Dear user,

The warranty is provided for the cases of hidden manufacturing issues, that's not an insurance for the cases, when the improper usage damages your device. UMI Rome is not advertised as a dust free device, so in a such environment the dust can get inside through the openings used by connectors, microphone, speaker etc.
The motherboard is covered by warranty, of course, while the battery is covered by 6 months of warranty by laws.

Regards,
Bence

dha

Improper usage?

Please explain!

bencebacsi

dha replied at 2016-6-9 14:45
Improper usage?

Please explain!

If you store your phone at a dirty place, that's an improper usage. The dust won't go into your phone from out of nowhere. There are holes on such devices (headphones jack, USB socket etc.) where such small substances can go in.

dha

I have used this phone like any other phone I have.
And I have had cheaper phones from China without these issues.
I guess you just won't admit you have made a mistake and there some glue missing under the earpiece so dust comes inside.

Won't be buyin UMI again. Or from Pandawill. Not after this e-mail: "Hello
sorry for the inconvenience .
but the  touchscreen , battery and motherboard are not in warranty "

WOW, just WOW ... what's in warranty? camera? hehehehehe

just awesome