Warranty?

KeljuK

Hi!

I have this screen problem with my 3 weeks old Umi Super:

https://youtu.be/d8EEktukbEg

I haven't dropped it, it has been kept in dry places and there is not a single scratch on the screen. The phone is opening programs, making calls by itself and the left side of the screen doesn't work. I have updated the software, resetted the factory settings etc...

I contacted the seller, Banggood, and left a message to their customer service. They haven't answered anything yet. In their customer chat I was told that there is no warranty, because it is a screen problem. Can this be true, because there seems to be many other users with this same problem??...

Kochens

Reed this :community.umidigi.com/forum.php?mod=viewthread&tid=3722&extra=page%3D1%26filter%3Dtypeid%26typeid%3D167

jo@jo1234

Hi, Can you send these informantion about your phone to support@91umi.com?
Order number:
Purchase time:
Reseller name:
Reseller website:

KeljuK

I have sent this same message to that e-mail also.

Âlvärou

Unfortunately I will have to claim my warranty too. Today my front camera on my UMI Super stopped working. I didn't drop or mistreated the device...

*sigh*

I hope the post-sale service is good.