problem with new phone

arie

Just got the new umi touch all looks nice but one big problem the main loudspeaker doesn't work
I check all it's not on silence mode all yolumes at max and I get no rings when call arrive just a bit vebration
I can't hear any music.
The customer service at banggood ask me to restore factory settings which didn't help.
any way to fix it?
Arie

bencebacsi

Dear Arie,

That's probably (almost sure) not a software problem but an assembly issue. That can be the result of a bad soldering of the wires of the speaker or (as a very rare occasion) a defective or damaged (by packers) speaker module.
So, unfortunately your issue cannot be resolved remotely. You should negotiate with your reseller about whether to return your phone or to take it to a local repair shop to make it repaired.
UMI apologizes for your inconvenience and we offer our further support to help your issue to be resolved as soon as possible.

Regards,
Bence