PROBLEMS WITH GUARANTEE

dariusz · Post time 2017-10-25 15:24:37

There were discoloration on my phone. The screen is not damaged mechanically. The official UMIDIGI UMIDIGI Store does not want to refer to my application, claiming that the warranty is only 12 months. The time that has elapsed since sending a phone from China to Poland to report a defect in the UMIDIGI store has not exceeded 12 months.
On UMIDIGI's official website, it is confirmed that UMIDIGI offers a 24-month warranty on their phones, so I decided to buy the phone in the official store. UMIDIGI is cheating on its customers and is not keeping the contract. Is it possible to contact UMIDIGI?

Mats · Post time 2017-10-25 15:30:05

Give up. As the phone no longer is supported with software updates, it's dead. Just be happy you got almost a full year out of it. Seems like it's not made to last much longer.

dariusz · Post time 2017-10-25 15:37:11

But I would like to try to connect, just do not know where.

Mats · Post time 2017-10-27 16:54:32

All warranty issues are handled by the seller. UMIDIGI has nothing to do with warranties. AFAIK, UMi has no official store - They do have a bunch of licensed stores, but that's something else.

dariusz · Post time 2017-10-29 16:35:13

UMDIGI store is a UMIDIGI licensed store listed on UMIDIGI's official website.

dariusz · Post time 2017-11-7 20:55:03

Great defeat UMIDIGI.
I followed the advice of bencebasci and asked the problem of applying for a guarantee on my UMISUPER via a message on facebook to UMINIGI. Zero response.UMIDIGI does not care about its customers.

kaip · Post time 2021-2-13 18:46:09

I bought Umidigi from Aliexpress. The phone was broken and can´t use. Umidigi store dont want to repair. It takes weeks to get someone to reply and they offered 15 usd to repair it locally! They cant repair it with 15 usd. Repairing costs more than a new phone. After that Umidigi store didnt reply. Aliexpress wont give refund my lost money, just 16.50 Euro!!