Issue a recall on faulty UMI Supers.

pob

Dear Umi.

As you know there are a lot of unhappy customers who believe we have been supplied faulty phones due to an error in production. The issue is with weak gps and mobile signal strength causing problems with navigation and poor reception. Surely it is your duty as a company to acknowledge these issues and provide a suitable outcome to those affected.

If a vehicle has a manufacturing defect the company in question issues a recall, even though it costs them millions to fix. Why?  1. They have a duty to their customers. 2. The customer expects a working product regardless of the purchase cost.

Simply ignoring there is an issue is uncacceptable and very unproffesional. The sheer number of posts on the forum gives you an idea of how many people are not happy!

As people have said on the forums. Most people will not buy a second umi product if they had problems with the first one. If you wish to succeed as a new company you cannot afford to ignore these issues.

In my household we have one super and two umi touches. Both touches have great signal and gps but the super is useless.

Please take notice and do the right thing.

Thank you.

jo@jo1234

Dear, really sorry for your inconvenience, recently we have noticed these issues and our engineers are doing their best to find a solution, we will not stop optimizing our product performance, thanks for your understanding.

saikee

A recall would be in order if every phone has been manufactured with the same fault.

However the gps problem occurs to the earlier batch and there are normal devices reported in the forum.  When the back plate was removed from one of the faulty one there was evidence a rejected back plate, with a  GPS contact missing, was used in production,  Thus it would be reasonable for the unfortunate users to send back their faulty products for new replacements.

My device is among those that works normally.  I have tested mine with Sygic and Google map and could not find any fault.  Thus the product works if it has been correctly assembled.

The phone on the whole is still a winner with a massive battery, modern OS that is fast and saves power, ability to take 200GB micro sdxc card and all the modern facilities of a mobile phone.

The sound quality and the camera are the two disappoint me.  They work fine but appear on the substandard side relative to the overall performance of the phone.

The GPS is the best among the 3 mobiles phones I had previously.  It is as rock steady as my Tom Tom devices which are devoted GPS units.  I do feel sorry for the Super owners who haven't got a working GPS facility.  I have struggled for years of trying the GPS to work on my Zopo 998 and 999 and so I know the frustration very well.