Wifi Stability

Rockhopper_UK

I have recently bought the Umi Touch mobile phone and the wifi keeps dropping. It connects for about 10 seconds then drops off.
I've updated the phone to the latest firmware and don't have a problem with any other devices that connect to the same internet.

I've event tried to change my router settting to 5GHz and I had the same problem.

I have ordered another UMI Touch for my wife and awaiting delivery.

Can anybody let me know what I should try before having to relutently send the phone back.

Cheers

Phil

nightlover

Anche io ho lo stesso problema

bencebacsi

Dear Phil,

I suggest you to keep the 2.4GHz setting. If your router is set to the obsolete WEP or WEP2 security, I also suggest to change it to WPA. The system of UMI Touch is not well polished for those old systems. As a special case, some UMI Touch devices are affected by an antenna connection issue. In that case you phone needs to be repaired. Please check the following post.
http://community.umidigi.com/for ... 232&fromuid=974

Regards,
Bence

slimbullet

i have that problem too.... i have readed that could be an hardware problem but in my case, i turn the airplane mode on and then off and the wifi stay stable.....maybe a faulty software and not hardware???

bencebacsi

1. Little chance but it can be a software issue. Flash your phone with SP Flash Tool. Link: http://community.umidigi.com/thread-2939-1-1.html
2. Still can be a misaligned or untight antenna.
3. A 5.0GHz connection might be unstable. Use 2.4GHz.
4. WEP(2) security handling is not well polished. Use WPA if security is needed.

car.cuevas

I do have also some WIFI problems as documented here:

http://community.umidigi.com/thread-2979-1-1.html

I am using WPA2 and/or no encryption at all and 2.4GHz .... So I think I may have also a bit of the same problem...

ret50

Hello,

I had this problem too and had it resolved by disabling wifi N on my router...

Gerrit507

I have no issues in my home network but at my university the wifi randomly looses connection at all. It's an EAP encrypted wifi.

jo@jo1234

Dear,
Sorry for your inconvenient, our engineers are devote themselves into this problem, we will try our best to solve it ASAP, don't worry. We will release a new FOTA recently, our engineers are testing it.
Thank you for your feedback sincerely.

Fahady

I have that annoying bug too, and back cover antenna screw tightening never worked

Here is my complaint with other bugs

http://community.umidigi.com/thread-2991-1-1.html