Battery expansion

tunino · Post time 2017-4-8 13:30:00

DEAR UMIDIGI SUPPORT ... THANKS FOR YOUR VERY GOOD ANSWER. ALL YOUR CUSTOMUER ARE VERY HAPPY.

Kalosbg · Post time 2017-4-12 05:48:58

From Banggood told me to remove the battery (myself) and to send the phone without battery with airmail because postage with DHL, FedEx and other companies is too expensive?!
Umi this is your licensed reseller!!!
Perfect phone, perfect quality, perfect support!
Goodbye UMI you lost one more client!

Paulojosemilani · Post time 2017-4-12 08:52:00

Unfortunately I bought a UMI Z and in 40 days my battery is swollen, I know that it happened with others greats brands too(UMIDIGI is not great, and on this way will never be), but the scary is that UMIDIGI are total apathetic about this fail, When I told my friends about my new UMI Z, everybody said that I was crazy to buy one product from a unknow brand, this is stupid, now I have certain about this, When the response is "You can contact the seller to request the repair", this makes me so unhappy, I am from Brasil the cost to send my phone to repair is the same that a new phone, I wait to buy a new battery at Aliexpress but this is impossible yet. so... Thanks for nothing UMIDIGI

kaya · Post time 2017-5-17 04:42:48

Edited by kaya at 2017-5-17 05:45 \n\n Edited by kaya at 2017-5-17 05:43 \n\n Edited by kaya at 2017-5-17 05:17 \n\nHello Umidigi Team,
I have the same problem with swollen battery and I contact my reseller e-fox.
I paste my advanture with your reseller e-fox at last you can see which problems we have, if we buy Smartphones.
I trust you advertising about your Smartphone "UMI Z"

Now you can read my Mail conversision with e-fox:

Hello e-fox-Team,
I got half year warranty for the battery and I can`t understand your attitude about this misstake.
I buyed the smartphone with trust to your company, but it is not acceptable that you say to me, to buy the battery from an othher seller.
You have offices in Europe. Why don`t they can send me a battery or you pay me a tribute for the battery or contact the UMI company about this worst Smartphone.
Because Umidigi are the producer of this Smartphone.
I think, this not satisfactory customer service takes your company in a worst positon.

Please, find a possible solution for this problem.

I think it is also in the interest of your company, to have satisfied customers.

Mevlüt Kaya

mevluet.kaya@web.de

Kraftfahrzeug-Technikermeister
Technischer Redakteur

Gesendet: Dienstag, 16. Mai 2017 um 09:27 Uhr
Von: "Shop Efox" <efoxshopservice@gmail.com>
An: "Mevluet Kaya" <mevluet.kaya@web.de>
Betreff: Re: Re: 20170106345747
Dear customer,
Sorry we do not have single battery selling.
as we all know the customs check battery very strictly,
there is no shipping way to ship.
pls try to find and buy from other seller.
Hope you can understand it.
or try to send by this post
https://www.deutschepost.de/sendung/simpleQuery.html

Guo

E-fox DE Service

2017-05-16 1:58 GMT+08:00 Mevluet Kaya <mevluet.kaya@web.de>:
Hello e-fox Team
Today I became back my Package with my Smartphone.
The german "deutsche Post" doesn't send the Package to your adress, because the battery in the Smartphone ist a dangerous item.
There is no other possible way to send the Package.

Can you send me the battery, than i could let change it here in Germany.

I send you the pictures of the returned Package with this Mail.

Best regards
Mevlüt Kaya

--
Diese Nachricht wurde von meinem Android Mobiltelefon mit WEB.DE Mail gesendet.
Am 08.05.2017, 06:08, Shop Efox <efoxshopservice@gmail.com> schrieb:
Dear customer,
Thank you for your shipping information.
Our technical colleague will repair once we receive the parcel and check it
Best regards,
Guo

E-fox DE Service

2017-05-07 2:02 GMT+08:00 Mevluet Kaya <mevluet.kaya@web.de>:
Hallo e-fox Team
this is the Tracking number of the letter.
https://www.deutschepost.de/send ... ungsdatum_jahr=2017
Mit freundlichen Grüßen

Mevlüt Kaya

mevluet.kaya@web.de

Kraftfahrzeug-Technikermeister
Technischer Redakteur

Gesendet: Freitag, 05. Mai 2017 um 11:42 Uhr
Von: "Shop Efox" <efoxshopservice@gmail.com>
An: "Mevluet Kaya" <mevluet.kaya@web.de>
Betreff: 20170106345747
Dear customer,

We feel truly sorry about this inconvenience caused, please use Regular Post to send back the phone ONLY to repair,
do not lock the screen.then we will test and repair it after received the package.
http://www.postnl.com/

Address:
Contact Name: Jiawei Wang
Aukeys’Warehouse,Huameijia BuildingB1,Pingji street No.80,Nanwan Road，Longgang district,
Shenzhen city, Guangdong provice,P.R China
Zip Code: 518111

Caution:
1.Write your Order Number: ED20170106345747 on the parcel sheet(otherwise we could not find your parcel after arrived our warehouse)
Don’t forget to write your name on the parcel.
2.Send the phone with NO accessories（no protective case no glass film).
3.Please use the register mail as shipping method（no DHL please!!no express，otherwise  the relevant fee is paid by customer)
4.please get a tracking number for your shipping!!
Do not use the express shipping, if you use the express shipping to send back,there must be the tax, in this case,you should pay that,and we are not help to clean the Customs, hope you can understand.
5. After shipped the phone, please send us a copy of the shipment, let us know the tracking number.

Thank you for your cooperation and understanding.

Sincerely,
Guo

E-fox DE Service

2017-05-05 4:12 GMT+08:00 Mevluet Kaya <mevluet.kaya@web.de>:
Hallo e-fox-Team,
ich hatte über Sie das smartphone Umidigi Z mit der
Imei Nummer  356929080027550 & 356929080027568
bestellt/gekauft und auch bekommen.
Anfangs war ich zufrieden mit dem Smartphone, jedoch leider ist ein Hardwarefehler eingetreten.
Das Display des Smartphones hat sich auf der rechten Seite angehoben.
Es hat bereits ein Besitzer die Mühe gemacht es zu reparieren.
Er hat nach dem Zerlegen festgestellt, dass das Accu zwischen dem Gehäuse Blasen gebildet hat und dadurch das Displaygehäuse sich vom Aluminiumrahmen nach oben gewolbt hat.
Nach Recherchen im Internet ist der Fehler bereits bei einigen anderen Besitzern ebenfalls aufgetreten.
Ich bitte Sie mir eine Antwort zu senden, was für Möglichkeiten bestehen um diesen Fehler zu beseitigen.
Ich wäre auch bereit bei Zusendung eines Accus die Reparatur hier auf meine eigene Kosten vor Ort durchführen zu lassen.
Im Anhang befinden sich Bilder von dem Fehler und meine Bestellbestätigung ihrerseits.

Als Link sind hier im Youtube bereits Videos von einem Besitzer, der das gleiche Problem hatte und es auf eigene Hand repariert hat.
https://www.youtube.com/watch?v=W1d3RN1aP9E
https://www.youtube.com/watch?v=05utEU6FbNU

Ich bin zuversichtlich, dass Sie mir weiterhelfen können.

Hello e-fox team,
I had about you the smartphone Umidigi Z with the
Imei number 356929080027550 & 356929080027568
Ordered / bought and also received.
At first I was satisfied with the smartphone, but unfortunately a hardware error has occurred.
The display of the smartphone has been raised to the right.
It already has an owner bothered to repair it.
After disassembling, it has determined that the Accu has formed bubbles between the housing and the display housing has thereby bulged upwards from the aluminum frame.
After research on the Internet, the error has already occurred with some other owners.
Can you to send me a response to what possibilities exist to eliminate this error.
I would also be willing to carry out the repair here at my own expense.
In the appendix there are pictures of the error and my order confirmation on their part.

As a link here in the Youtube are already videos of an owner, who had the same problem and repaired it on their own.
https://www.youtube.com/watch?v=W1d3RN1aP9E
https://www.youtube.com/watch?v=05utEU6FbNU

I am confident that you can help me.
I can speak and write not so good in english please excuse me, if there are some misstaken words.

Mit freundlichen Grüßen

Mevlüt Kaya

mevluet.kaya@web.de

Kraftfahrzeug-Technikermeister
Technischer Redakteur

UMIadmin · Post time 2017-5-17 11:53:52

Dear all users,
We apologize for your experience with UMI Z.
After a deep investigated after we received one of the defected device sent back from the user,
According to the test report from the affected device, there's a few factor that could lead to this expansion:
1. Using none standard fast charger provided by the company, the over high electric current break the battery
2. Unstable electric current from the plug via the building could lead it to over high electric current and break the battery

UPDATE:The latest report, we found out There's about 20pcs Z's battery that is damaged during disassembly test in the factory.
This is factory default, not related to sellers like Gearbest.

Therefore, we have to provide a set of solution to sellers like Gearbest and others.
If you have battery expend problem, please contact the seller where you purchased the device to apply for warranty.
All extra cost is covered by UMIDIGI.

We apologized for any inconvenient！
Thank you for your support!

UMIadmin · Post time 2017-5-17 11:58:49

gamerom replied at 2017-3-29 04:03
Edited by gamerom at 2017-3-29 04:07 \n\nThe problem of the screen and the battery are serious. For ...

Hey there,
We found out the problem that leads to the white line on the Z is because of the oleophobic coating was scratch off from the screen.
From the test report, telling us this oleophobic coating would be removed after at least 2000times rubbing.
We believe some users' Z oleophobic coating got off by unknown constantly rubbing.
We're guessing one mostly factor could be the long distant transportation with the inappropriate package.
Anyway, we changed another oleophobic coating supplies on C NOTE, so far we don't hear any similar case happened.
Production part is keep testing and monitoring this case.

UMIadmin · Post time 2017-5-17 12:01:03

Paulojosemilani replied at 2017-4-12 08:52
Unfortunately I bought a UMI Z and in 40 days my battery is swollen, I know that it happened with ot ...

Dear, all cost of shipping will be covered by UMi.
Please apply replacement from the shop as soon as possible.

We apologize fot this inconvenient！

UMIadmin · Post time 2017-5-17 12:02:45

tunino replied at 2017-3-30 23:50
Can be possible to receive a replacement battery? They are not yet avaiable to buy anywhere . Please ...

you can choose to send the phone back and get a new replacement.
or you can ask for new battery to replace, but you will have to replace yourself, sorry that we don't have local repair shop yet at the moment.

Baki · Post time 2017-5-17 19:09:30

UMIadmin replied at 2017-5-17 11:58
Hey there,
We found out the problem that leads to the white line on the Z is because of the oleoph ...

Just to share my experience in this context.White strip on my phone covers one third of the screen, on the left side from top to bottom.
I am cleaning the screen once per day, gently and in appropriate way with a soft microfiber cloth and non agressive cleaning liquid.
It has not been increased yet so far.

Sad · Post time 2017-5-17 22:24:09

Yes, finally it is difficult to have a return from an official dealer, gearbest for me, I only had 13 € while a battery costs 20 € ...
The UMIZ is not a smartphone, but an object waiting for explosion.
I tried to have a new battery of the Gearbest pzrt but apparently c'edt not possible because there is no stock

Battery expansion

Battery expansion

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