UMI eMAX lollipop discussion

smudgey61

Not sure if umi will ever concede to no lollipop but that aside I think the moderaters should recognise that most forums are for freely stating opinions and observations. When receiving a comment that "those who spend little get little" from a moderater is absurd. If I pay 10 pounds for a calculator that shows a false spec on the box I will exercise my right as a consumer to complain to whoever I can. The cost of an item should have no bearing on the accuracy of specifications and advertised upgrades. I would probably expect a cheaper finish on an item or a less reliable battery than others and accept that happily. I will not accept that blatantly lying and misleading potential customers to gain sales is unacceptable in a great many countries and western companies have faced sizeable fines for the same practices as umi.

tothemax

Well I need itso I become irresistible to women and get that really well paid job.! Obviously.

bencebacsi

martzweb replied at 2015-9-30 21:22
so is it confirmed that we won't be getting the upgrade?

No, it isn't. The last news says that, the lollipop update is almost done.
All those guys who recommend other phones to replace our eMaxes, beside their prices, they should check their performance and battery size as well. In its price range UMI eMAX is still one of the best mobile phones of the world. I'm also very disappointed of the missing lollipop upgrade but that only means the loss of a possible performance upgrade, not the loss of the current usability. I still don't feel myself to be limited at installing and running any kinds and amount of applications and at using my phone for any long time that's possible a day since the battery is extraordinary strong regardless of its rated or real quality. All of these are quite new experiences for me.

tothemax

With you on this - I had the chance (which I reckon a lot on here did ) to cancel my order pre-sale in the wake of the missing band 20 furore , but realistically it would be practically impossible to find something as good for the price at the time ,so I stuck with it -and don't regent it . Sure there'll be 'better' phones .but I am not prepared to spend that kind of money - it's not worth it to me .
I do ,however . like to play devil's advocate and have an argument ; )

bencebacsi

smudgey61 replied at 2015-9-30 21:53
Not sure if umi will ever concede to no lollipop but that aside I think the moderaters should recogn ...

I suggest you to check which user is a moderator here. I also suggest to forget the stereotypes related to eastern companies or create new ones by looking into the recent news about the cheating of Volkswagen and BMW in their emission tests of diesel cars... for example. All the troubles happen with UMI are frustrating but not unique and not China related. Mistakes in specs can happen anytime and UMI corrected that about the LTE b20 band asap but the traders. Fake explanation of delays? Maybe Apple is a liar too. Look at this page and read the comments as well.

bencebacsi

tothemax replied at 2015-10-1 01:14
With you on this - I had the chance (which I reckon a lot on here did ) to cancel my order pre-sale  ...

And I wouldn't have bought my eMax if I knew that the lollipop upgrade will be delayed so much. I also miss the b20 LTE but that's not really important for me since I don't have an unlimited data plan. However, beside these two issues, I couldn't find another phone in this price range that fulfills more my expectations.

martzweb

I emailed UMI after sales support and got the following :

Good Afternoon,

I am an owner of a UMI Emax android smartphone, and I am somewhat concerned regarding the promised, yet unavailable software upgrade to Android Lollipop.

Could you please clarify the situation regarding the software upgrade, and when it will be available.

I look forward to your prompt response.  

Martyn

===============================================

Hi,

This email is reserved for after sale issue, I don't have any information about updates, all official communication about updates are made on the official UMI facebook page.

Best regards.


........ But isn't this an after sales issue?  I mailed them back asking exactly that question and have yet to receive a response.

bencebacsi

martzweb replied at 2015-10-1 03:57
I emailed UMI after sales support and got the following :

Good Afternoon,

They simply don't know the answer to your question. I'm in daily contact with UMI employees and if something brighten up, I will share the info here immediately or UMI will provide it on their official facebook page. The after sales department usually handles specific issues of buyers. The delaying of lollipop upgrade is a general issue.

martzweb

I'm sorry, I disagree.

When purchasing this phone, many of us, including yourself, were led to believe that a software upgrade would be made available to bring the phone up to the same standard as other manufacturer's offerings.  Had the sales literature stated "might be upgraded" then many of us, I believe, would not have made the purchase.  

I appreciate that the issues surrounding the software upgrade are not necessarily of UMI's making, however they did sell us the product, and they are responsible for making good on their promises.

For me, the lack of current firmware is a very specific issue.  I have a device which cannot perform to the best of it's capability because it's running software not able to take advantage of its 64 bit processor.  The phone was purchased so that I could tether it to my Nikon DSLR and if outdated firmware prevents that from happening efficiently then the device is not fit for purpose.

Why do UMI after sales support simply not know?  Do the teams within this company not speak to each other?  

It is a reasonable expectation that the company directly provides us with an explanation of why we have not received this upgrade rather than relaying via a third party.  It feels very much like they are hedging their bets, and using this disjointed contact mechanism as a way of protecting themselves when they fail to deliver.

pipa89

Umi is not a serious business, and it is proving, falsifying specifications and breaking promises to sell the more the better ...

This only has one word ... scammers.