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Use the steps on this page to fix the following problems on your phone:
Won’t turn on
Has a black or blank screen
Turns on but immediately turns off
Hold the power button
First, try holding down your phone's power button for 5-7 seconds. This usually restarts a phone.
Troubleshoot your cable, charger, outlet & case
Check that your charger and cable work.
Try them with another device.
Check that the cable is securely connected to the charger and to your phone.
Check that there's nothing in the port of your phone, like dust or lint.
Check that your outlet works.
Plug the charger into a wall outlet.
Plug in something else, like a lamp.
Check that no accessories, like cases or battery packs, cover the sensors on your phone or press its buttons.
Troubleshoot your battery charge
Plug in your phone with a working cable, charger, and outlet, then wait one minute.
If you see a battery icon, your phone is powered off and is charging. You can restart right away.
If you see a red light, your battery is fully discharged. If the red light is flashing, there isn't enough power to turn on. Charge your phone for at least 30 minutes before restarting.
If you don't see a battery icon or red light after you plug in your phone, the issue could be with your screen.
Tip: Battery icons and lights can vary by phone. For your phone's details, contact your device manufacturer.
Troubleshoot your screen
Press the power button for about 30 seconds.
Wait about 2 minutes.
Make your phone ring. You can call it from another phone or use Find My Device. Learn how.
If your phone rings, learn how to troubleshoot your screen.
This may help you,
Rachel Gomez |
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