black screen after the android log

JoaoPenha

My umi fair after a phone call the screen came black. i take off the baterry and turn on, apears the log of android and then the screen stay black. if i touch de bottons they work and touch screen to. What can i do to have phone again?

bencebacsi

Dear user,

To rule out the possibility of an existing software error, I suggest you the flash your phone with SP Flash Tool, choosing the 'Firmware Upgrade' option in the flasher application. That process will completely rewrite the whole software content of your device. - You will lose your user data.
Link: http://community.umidigi.com/thread-3091-1-1.html
If flashing your phone doesn't help, then the reason of your issue might be a bad connection of the ribbon cable of the LCD panel to the motherboard. In that case you should take your phone to a repair shop to make it repaired. Probably just to disconnect and reconnect the connector of that cable is enough.

Regards,
Bence