Mic Problem

Mdysonr

I have a problem on umidigi g5 Mecha, people during calls say that my voice is low. It works fine on the recorder. I already update with new rom. How can i fix this problem?

alexshibly

If people are having difficulty hearing your voice during calls on your Umidigi G5 Mecha, there are several potential solutions you can try to address the issue. Here are some steps you can follow:

Check the Microphone:

Ensure that there is no physical blockage or damage to the microphone on your phone. Clean the microphone area to make sure it is free from dust or debris.
Some phones have multiple microphones. Make sure you are speaking into the primary microphone during calls.
Volume Settings:

Check the call volume settings during a call. Ensure that the call volume is set to an appropriate level. You can adjust the volume during a call by using the volume up/down buttons on the side of your phone.
Software Updates:

Make sure that your phone's operating system is up to date. Sometimes, manufacturers release updates that include fixes for various issues, including call quality.
Network Signal Strength:

Low network signal strength can also affect call quality. Ensure that you have a strong and stable cellular signal during calls.
Safe Mode:

Boot your phone into safe mode to check if a third-party app is causing the issue. If the problem persists in safe mode, it's likely a system or hardware issue.
Reset App Preferences:

Go to Settings > System > Reset > Reset app preferences. This will reset preferences for disabled apps, background data restrictions, and app notifications.
Factory Reset:

If none of the above solutions work, you may consider performing a factory reset. Before doing this, make sure to back up your important data, as a factory reset will erase all data on your phone.
Contact Umidigi Support:

If the issue persists after trying the above steps, it's advisable to contact Umidigi's customer support. They may be able to provide specific guidance or offer further assistance.
Remember to try these steps one at a time, and test the call quality after each step to see if the issue is resolved. If none of these solutions work, it may be indicative of a hardware problem, and you may need to seek professional assistance or contact the manufacturer for further support.

Mdysonr

Thank you very much, for your answer you have already explained more than the brand's technical support. I already carried out the last software update, I contacted the brand's support and the seller to explain the problem and they just said to update the software, the problem persisted, to the point of ignoring my messages. If I use the phone on my left ear no one hears me, when I use it on the right they say my voice is too low. I know it's a common problem on Umidigi phones, I don't know if there is a way to change the Microphone's UL GAIN on this device.When I use the recorder the voice is normal, the problem only happens during calls.

joshkhan

I was also facing the same problem, thank you for in-depth reply