[Umidigi X] Has shut down and will not power on anymore

justnatural · Post time 2020-3-9 04:19:05

Hi,

I gifted this phone to a family member and after 3-4 months of usage he says that the phone has shut down all of a sudden while still having battery and now it won't power back on even after holding the power button pressed for more than 30 seconds. No physical harm was done to the device.
The phone has a red led light while it's connected to the charger, but the screen is still black and pressing and holding the power button has no effect.
Does anyone else have this issue?
Any suggested solution?

Armindo · Post time 2020-4-16 04:53:05

Hello,
Some weeks ago, I had a similar problem.
I was using the fingerprint to unlocking the phone.
The screen turned off.
I pressed the power button, the phone seemed not reacting.
Then I decided put the phone on the desk for some minutes.
After an hour I took the phone and remember that I could force
the phone.

I took the back cover off the phone
I pressed the power button and the volume - during some seconds.
Then I pressed the power button and it turned on.
I think there was a conflict on a cell phone sensor.

Armindo · Post time 2020-5-1 18:27:33

Hello,
Press the power button and the volume - during some seconds.
Then press the power button and it turns on.
If it does not turn on, charge the phone.
If the display shows the percentage, the phone works.
Wait some time to charge at least 10% and then turn it on.

solorete78 · Post time 2020-3-10 17:27:51

Hello,
i have the same issue from december 2019.
No support, No warranty, No replacement.
The seller on Aliexpress is missing at all.
These phone has a lot of bugs.
We have wasted our money.

vasjll64 · Post time 2020-3-24 22:57:16

Die CPU arbeitet mit 60% Übersetzung unvollständiger Daten, es gibt keine Statistiken zu Batteriedaten. Der Batteriestatus wird auch nicht in der Statusleiste angezeigt. Ich esse nur das, was mir am ersten Tag der Verwendung des Umigidi X-Gadgets aufgefallen ist. Jetzt habe ich eine Frage Von diesem Gerät oder ich habe eine nicht standardmäßige Ehe ...?

petervan · Post time 2020-4-6 12:49:03

Received my new Umidigi X I was very happy with it But hen trying to charge it NO GO
Have to use it plugged in Very disappointing

solorete78 · Post time 2020-4-8 16:49:02

petervan replied at 2020-4-6 12:49
Received my new Umidigi X I was very happy with it But hen trying to charge it NO GO
Have to use it ...

These phones are full of bugs.
The price is low, but also the support.
No assistance, no customer service.
I am really disappointed.

Armindo · Post time 2020-4-16 05:30:10

solorete78 replied at 2020-4-8 16:49
These phones are full of bugs.
The price is low, but also the support.
No assistance, no customer ...

I have two umidigi X and update them via wifi.
I have no problems with them.
Sim card works well in 4G.
Sound works perfect.
Applications works well to.
My daughter tested some games and works well to.
The only thing that I didn´t test was using fingerprint
in Paypal or other applications that use it, because
i don´t like to play with money.

If you have problems with this model, put them in this forum.
Someone will give you an hand...

Armindo · Post time 2020-4-16 05:38:19

petervan replied at 2020-4-6 12:49
Received my new Umidigi X I was very happy with it But hen trying to charge it NO GO
Have to use it ...

Hi,
Did you try charging it with another charger or another cable?
Did you contact Umidigi Suport?

solorete78 · Post time 2020-4-20 16:35:01

Armindo replied at 2020-4-16 05:30
I have two umidigi X and update them via wifi.
I have no problems with them.
Sim card works well i ...

Hello, my issue is a total black screen after few weeks i was using it.
The support was contacted several times, but no response.
The seller from Aliexpress doesn't answear.
What else?