Power 3 Issue Reporting

omniuni Post time 2021-2-13 01:10:49 | Show all posts   [Copy link]
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Author: omniuni

Power 3 Issue Reporting

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Post time 2020-10-4 04:28:12 | Show all posts
Hi,
I have other problem my Umidigi Power 3 when it has 30% of battery just turn off.
From the beginning then
The Phone was working a few months from when I received it.
And all was fine, but few days ago it had 30% of battery and randomly turned off without any reason.
So i tried to turn on it with a TURN ON button/switch/key but it doesn't react to it.
Then i was tried to charge it, but i was worried because normally when i was plug charger then battery icon was shown but no this time,
this time the screen/display stayed black.
After a few hours I tried to again with a longer and shorter pressing TURN ON key but still the same, display stayed black and the phone didn't ring or something.
I tried to use other cable and other charger but still the phone doesn't want to wake up/turn on/to work.
It stays at this point
If you have any idea how to bring it to life then i'm open for ideas.
Greetings

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Post time 2020-10-4 08:52:40 | Show all posts
Phone receiver problem!
I cannot hear any voice from phone receiver at volume maximum. I already switch off "Ok Google" and "Google Assistant", but these methods cannot work.
Does anyone know the method to solve the problem?

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Post time 2020-10-5 02:44:04 | Show all posts
keize replied at 2020-10-4 04:28
Hi,
I have other problem my Umidigi Power 3 when it has 30% of battery just turn off.
From the begin ...

Try holding power and vol+ to see if you can get to recovery mode. If you can, a factory reset might bring it back to life.

You can try to use SP Flash tool to rewrite the ROM firmware on your device.

Next idea would be to contact the seller you bought the phone from to get the phone fixed or replaced under warranty.

You could submit a support ticket to Umidigi but that could prove to be pointless. I put in a ticket and waited for nearly 1 month. I replied back right away and have been waiting another 3 weeks, so far, for a second reply from Umidigi. Not too good tech support.
Good luck.

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Post time 2020-10-5 02:53:55 | Show all posts
Ishigame replied at 2020-10-4 08:52
Phone receiver problem!
I cannot hear any voice from phone receiver at volume maximum. I already swi ...

If you are able to hear calls through speaker phone, headphones, Bluetooth then it seems like your earpiece speaker may be broken.
You should contact your seller for warranty.

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Post time 2020-10-5 03:17:01 | Show all posts
Has anyone ever received a FOTA update on their Power 3. Umidigi states..."UMIDIGI Power 3 receives all updates automatically via FOTA method." My firmware or android security patch version has never changed and when I check wireless update it says my software is up to date. My phone still has the same annoying problems it had out of the box. I'm afraid to update the firmware with SP Flash tool because it seems people that have updated got worse problems. The version (V1.1_20200319-0949) on my phone is not listed on the website.

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Post time 2020-10-15 19:33:02 | Show all posts
In main settings I can always see the suggestion to configure my "Pixels" device.
It also not possible to deactivate it permanently!

Whats about an upgrade?

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Post time 2020-10-22 19:28:58 | Show all posts
This customer service is really sad.
I posted a tech support ticket on August 25, 2020
I finally got a reply on September 23, 2020
Asking if I flashed the firmware...if you read the warranty, it says the warranty is void if you flash the firmware.
On September 23, 2020, I replied back,
That I had not flashed because the warranty reads, if I flash the firmware the warranty is void and that all updates are pushed to the phone via FOTA. Also stated that Umidigi community forums users say after flashing they had same ore worse troubles.
So, I waited again...
On October 19 the ticket status mysteriously changed to "Waiting for Customer" status. I believe that if I did not reply the ticket would have automatically closed.
On October 22, 2020, I replied,
I asked why the ticket status changed. Stated that my phone still has problems that need to be resolved.
So I wait again. (Don't really expect a response)
Terrible customer service!
Does Umidigi even care about repeat business? If you screw over your customers you will eventually run out of customers.

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Post time 2020-11-7 10:30:32 | Show all posts
On November 4, 2020. My support ticket status was changed to "waiting for customer" again. No reply from support no notification of the status change. Simply an effort to close the ticket when I didn't respond. On November 6, 2020 I replied:
"Come on, just answer the ticket. Fix the problems. Stop trying to close it.

You should be ashamed of providing such bad service to customers."

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Post time 2020-11-17 23:50:38 | Show all posts
Hi, I'm having problems with my Umidigi power 3 gyroscope, whenever I turn it on during gaming it malfunctions... Is there a solution?

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Post time 2021-2-13 01:10:49 | Show all posts
Hi guys. My Power 3 battery is dead (less than a year of usage). Do you know where I can find replacement? Searched Ali but couldn't find it. Thanks.
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