Information request from users of 4/64GB Crystal bricked after OTA update

mcfoster

yes and when I try to post.....

"Sorry﹐You do not have permission to post in the forum"

chaa

yes....seller offered me to send the device (I should pay de cost of shipment) and send him 40dollars too.
1- I cant send items with built-in batteries; spanish post services dont allowed it.
2-I had to pay for the shipment....seller never offer to cover the shipment cost.
3-Send him 40 dollars for what???

Cici Xu
18/01/03 00:53
dear
I"m sorry for the problem you met .
would you like to send back the item to us for replacement ?
you should remit us 40 dollars , and then we make replacement for  you

MarcinP

chaa replied at 2018-2-2 16:40
yes....seller offered me to send the device (I should pay de cost of shipment) and send him 40dollar ...

Replacement of bricked deceive during OTA update is free of charge, only shipping cost is covered by owner depending seller warranty roles.

tamonegdje

BANGGOOD shipped new Crystal to me .
Someone said that company that provide OTA will pay for shipping costs?

MarcinP

tamonegdje replied at 2018-2-6 14:49
BANGGOOD shipped new Crystal to me  .
Someone said that company that provide OTA will pay  ...

Unfortunately no.

chaa

banggood ships a new phone, gearbest refunds money withouth sending the bricked devided.....MEANWHILE IN ALIEXPRESS:

Cici Xu
18/02/06 01:56
dear
20 dollars are most I could apply for you
juanace

MarcinP

chaa replied at 2018-2-8 00:16
banggood ships a new phone, gearbest refunds money withouth sending the bricked devided.....MEANWHIL ...

Did you forward conversation link or screenshots to your seller?

chaa

for what??? he doesnt want to help me....he is offering me 20 dollars. If he dont want to offer me anything else but 20 dollars....what can i do???

MarcinP

chaa replied at 2018-2-8 19:08
for what??? he doesnt want to help me....he is offering me 20 dollars. If he dont want to offer me a ...

For what???
Hmmmmmm
Maybe seller will change mind.

chaa

could u please tellm me where I should send an email or anything to resolve this problem?? u cant do anything...i wrote on the umi facebook and they cant do anything. I wrote Aliexpress and they didnt help me.  so the costumer cant be completly unprotected!!!