Information request from users of 4/64GB Crystal bricked after OTA update

MarcinP

chaa replied at 2018-1-30 00:36
I have explained the problem like 6 times. I sent him the thread link. I asked him to talk with his  ...

If you want write on my PM, where you from.

chaa

This is the service your aliexpress seller provides to your costumers:
https://imgur.com/a/uHKHg

MarcinP

\n\n

chaa replied at 2018-1-31 00:06
This is the service your aliexpress seller provides to your costumers:
https://imgur.com/a/uHKHg

Hi, I talked with sales staff, they said all the bricked crystal could be returned to sellers, like banggood, gearbest etc..  When  crystal 4/64 will be in stock, the seller will send out  new crystal to you.
Sales staff is mean, Umidigi sales not seller, but seller is informed that they will get new crystal for exchange with bricked one direct from Umidigi company.

chaa

may be my seller (super egrow up) is the only one who is not informed because now they dont reply my messages.
could u PLEASE PLEASE PLEASE PLEASE  talk to sales staff to ask them to say to SUPER EGROW UP to refund me my money and finish this problem??? I dont want another UMIDIGI...do u think i can trust in that kind of company???
I would like to refund my money....and close this chapter FOREVER.

MarcinP

chaa replied at 2018-1-31 23:16
may be my seller (super egrow up) is the only one who is not informed because now they dont reply my ...

For refund, still phone needs to be returned to seller. But only seller can make decision about repair, replace or refund.
I would say that you were rude to seller during conversation. Probably that wy they are not interested dealing with you no more.
Unfortunately we can't do more.
Please forward this conversation to seller with Umidigi sales statement. (previous post)

chaa

this is not about dealing...this is about service. I´m not rude, im angry because this seller is cheating me for almost 2 months.
This is about a service that UMIDIGI offers to the costumer but then there is no any kind of real service. If the costumer has any problem with the phone.... do the costumer have to DEAL????? no, sorry. UMIDIGI offers a service,a warranty...so go ahead with it.
And this is not about if the seller is interested or not....the seller HAS TO give that service.
So change your warranty policy and say: 24 months warranty service IF THE SELLER WANTS!! because that is what UMIDIGI is offerering.

This is part of the 2months of conversation with your seller, so please read it and then tell me how would u be with that kind of service.......

Cici Xu
17/12/19 18:59
Dear
We are so sorry that our maintenance period is one month.
And now it's over our maintenance period.
（and we do not fix man made damage）
but u can send us a video to YouTobe and share us the link.
we can help u to find the problem of the phone
if we can not help u
hope u can find a repair store to fix it
juanace

Cici Xu
17/12/20 18:28
Dear
due to the supplier install a multi-language software,
so it can not update,
and hope you do not update it,
if you do that,
we can not repair it for you any more,
hope you could understand,
Juanace

Cici Xu
18/01/01 19:19
dear
would you like to ask your local repair salon for checking

Cici Xu
18/01/03 00:53
dear
I"m sorry for the problem you met .
would you like to send back the item to us for replacement ?
you should remit us 40 dollars , and then we make replacement for  you

Cici Xu
18/01/05 21:57
Sorry friend, would you like to get it repaired at the local place?

Cici Xu
18/01/08 01:46
dear
how about you make new order with us , we could give you good discount

Cici Xu
18/01/11 19:50
dear
As I said
normally we agree to make replacement or refund  in 7 days after you got the parcel .
we could ask supplier for firmware if you necessary.

Cici Xu
18/01/25 22:24
dear
I can now mostly share 10 dollars for your pain , ok ?
juanace

mcfoster

Joined this community to get help with my crystal but I do not have permission to create a new thread?! So posting here:

Main camera keeps 'disappearing', only the 'selfie' camera works. If I do a factory reset the main camera works for a few hours or a day then again is not recognised. I can't keep resetting the phone as it takes hours to re setup all my apps and contacts.

Is this likely to be a software issue or hardware? I have reset about 4 times now....

Mike

mcfoster

Currently trying to obtain support, great to discover new members are unable to create post on crystal support forum until they have 47 points!!!

MarcinP

chaa replied at 2018-2-1 17:00
this is not about dealing...this is about service. I´m not rude, im angry because this seller is ch ...

Due to fault in OTA update small amount of Umidigi Crystal High (4GB/64GB) got "bricked". In this situation user need contact to seller about refund or replacement. Umidigi factory will provide directly to seller new device free of charge. If seller want can refund but this is only seller decision. Also shipping costs is covered as seller roles. Some seller only asking to pay shipping cost one way (returning "bricked" device) but some could ask to cover both ways.

MarcinP

mcfoster replied at 2018-2-1 21:05
Currently trying to obtain support, great to discover new members are unable to create post on cryst ...

If you need support related to software you can write under correct firmware version in ROM section
But you need choose is this Crystal low or high.
http://community.umidigi.com/forum-125-1.html