Help Please - sms not received when phone locked

argy Post time 2019-9-5 16:43:32 | Show all posts [Copy link]
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Help Please - sms not received when phone locked

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Post time 2017-12-21 15:45:53 | Show all posts |Read mode
Hi,

Really enjoying this phone but having a major problem:

When the phone screen is locked I do not receive sms messages and wifi cuts off. I am using next sms as my text app and have turned off all battery optimaisations I can find for this app. I also have 'keep wifi on' set as always.

When I unlock the screen the wifi is re-enabled but I do not receive any of the sms messages that were sent whilst the screen was off. If I use the sim in another phone all is fine. If I use the default messaging app the same thing happens. If the phone is unlocked & screen on new sms are received.

Is there a setting I'm missing? What can be causing this?? It is very frustrating

Any help greatly appreciated!

Cheers

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 Author| Post time 2017-12-22 19:37:01 | Show all posts
Hi, for whatever reason after a reboot all was fine with the stock app. Next sms is still no good, but stock is ok again.

Cheers

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Post time 5 Day Before | Show all posts
I think a phone required the latest updation. Please update your phone to fix this problem.
Tally Software, Tally Bill Format
Post time 2017-12-22 07:13:55 | Show all posts
Hi,
Does this happened since last OTA update?
Did you checked with stock text app?
Did you perform factory reset? (this option will delete whole user data)

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Post time 2019-9-5 16:43:32 | Show all posts
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