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Dear Users,
I am the admin (not the only but the most active one) here but I can't be everywhere and now.
Since both Marcin is and I am EU resident, we offered the company to collect the defective devices in Europe and to manage to ship replacement handsets. This solution is still under consideration. Only resellers can pay refunds since earlier they received the payments.
Both Gearbest and Banggood are huge companies with many employees at their after-sales department (and they use templates for their work), so maybe it needs a longer time to make this case clear on their side. That's something I can't check.
However I could check the shipping costs and to ship a smartphone with its accessories (registered airmail under 500 gramm) with Deutsche Post from Germany costs €6.20. That's about the same price in my country, so I guess, other EU countries are not seriously different. If you paid your order with PayPal, (theoretically) you can request them to refund the costs of your returning shipment. To ship smartphones with built-in rechargeable lithium battery to China, using postal services is not prohibited. You can even open a paypal dispute if needed.
Aliexpress still has something to develop about warranty but the following pages may help the residents of some specific countries.
https://sale.aliexpress.com/__pc/Allianz.htmhttps://sale.aliexpress.com/1year_replacement_warranty.htm
We need the form to fill in to measure the number of users involved.
Sincerely,
Ben
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