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Of course, you have to send back your defective device to the seller, but your shipping cost will be refunded as well. You never and nowhere can get a full refund without returning the defective device, so I don't really understand your complaint about that. This disaster was caused by a third party company, Adups, not by UMIDIGI but we are trying to help you. Adups manages the FOTA updates of about one billion smart devices all around the world and amongs the many ones they have such partners like Huawei or Lenovo, they are not a small underground company.
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