Information request from users of 4/64GB Crystal bricked after OTA update

penamas

Admin/Moderators of the UMIDIGI forum, please advise how we are supposed to instruct GEARBEST, BANGGOOD and other official resellers to provide full refund. Please provide steps so we can close the ticket with the respective sellers.

bencebacsi

Dear Users,

First of all I'd like to ask you to get through this thread and read all of my earlier posts before asking or requesting anything.
We are not in silence, we are still working on a possible but better solution.
To make this case a bit clearer, here are some major principles/information, that you should be aware of.
1. That is not possible to receive a full refund/replacement without returning the defective item. There are no company that would undertake it. This kind of defection can not be proven with any kind of footage or photos.
2. UMIDIGI is a China located manufacturer without any official (owned) representation outside of China. So even if you would return your defective smartphone to the manufacturer, the destination country can only be China. Even if you purchased your device from Europe (or from anywhere else), we can not change that fact, UMIDIGI is located in China.
3. If you use national postal services, international shipping of smartphones with built-in, rechargeable lithium battery is not prohibited and not restricted. There are only a few exceptions like India or Madagascar. Local postal employees might be misinformed. Please contact your national post office (or their website) about registered priority airmails, not an expensive express carrier. Most of you received your handsets directly from China by postal delivery. It can work in the opposite direction as well, of course.
4. Please do not try to disassemble your device or your refund/replacement request will be refused.
5. If your seller already can offer a full refund, please work this case out with them. If they still offer only a partial refund or repairing your device, please wait for our (UMIDIGI's) solution. We will come back with the details as soon as possible.

Sincerely,
Ben, UMIDIGI


P.s.: Me and Бо, we are paid employees, official representatives of UMIDIGI. The UMIadmin username with administrator rights is always controlled by UMIDIGI officials but it does not represent an individual person. That user has only marketing purpose. MarcinP, our global moderator (currently) works as a volunteer but he is also an official representative of UMIDIGI only here on the forum. Бо works in Shenzhen, directly for the UMIDIGI office, while Marcin and me work remotley, in Europe.

penamas

Noted Ben thanks for responding. Will wait for your item# 5 with regards to repair and partial refund to full refund.

bencebacsi

penamas replied at 2017-12-20 12:04
Noted Ben thanks for responding. Will wait for your item# 5 with regards to repair and partial refun ...

I'll come back with the details later today. It turned out, this disaster was caused by the OTA provider company (Adups), not by UMIDIGI employees, so compensations will be covered by them, cutomsers' shipping costs included. Of course, the users do not have to deal with the OTA provider company, only with the sellers and with UMIDIGI.

penamas

bencebacsi replied at 2017-12-20 13:33
I'll come back with the details later today. It turned out, this disaster was caused by the OTA pro ...

Thank you for the elaboration of the situation. Sincerely looking forward to your guide for us to move forward.

Mani06

Bonjour, pouvez vous m'indiquez les demarches a suivre pour avoir un nouveau telephonne UMDIGI christal 4/64GB suite a bricked after OTA update.
jai remplis le formulaire sur le liens que vous avez proposez en page 1 et depuis plus de nouvelle.
le telephonne avais qu'un mois et neuf.
merci
Manu de FRANCE

Mani06

Hello, can you indicate me the steps to follow to have a new telephone UMDIGI christal 4 / 64GB following a bricked after OTA update.
I have completed the form on the links you have proposed on page 1 and for more news.
the telephone was only a month and nine.
thank you
Manu from FRANCE

Mani06

bencebacsi replied at 2017-12-20 11:54
Dear Users,

First of all I'd like to ask you to get through this thread and read all of my earlier  ...

Hello, can you indicate me the steps to follow to have a new telephone UMDIGI christal 4 / 64GB following a bricked after OTA update.
I have completed the form on the links you have proposed on page 1 and for more news.
the telephone was only a month and nine.
thank you
Manu from FRANCE

SandovalSantos

Esperando reembolso total ... produto já foi enviado para china
Número de ordem:   32967962
Bangggood.com

crystaldigi

3. If you use national postal services, international shipping of smartphones with built-in, rechargeable lithium battery is not prohibited and not restricted. There are only a few exceptions like India or Madagascar. Local postal employees might be misinformed. Please contact your national post office (or their website) about registered priority airmails, not an expensive express carrier. Most of you received your handsets directly from China by postal delivery. It can work in the opposite direction as well, of course.

This is not true!

This is the official statement of Deutsche Post to registered international mails.
https://www.deutschepost.de/cont ... -092017.pdf#page=27

Here the translation of page 51.

Illegal shipments
                  Carriage exclusions / inadmissible contents
Please note the terms and conditions MAIL INTERNATIONAL,
Section 2, justification and exclusion of
Prohibited goods (see page 59)
                  Aviation safety regulations
According to EU regulations *
(No 272/2009 and No 300/2008)
is
EU-wide detection of explosives in all
air-to-air consignments. this is also valid
for mail (letters, parcels).
In addition to explosive, easily flammable or
Other dangerous substances can also be more commonplace
Objects leading to complaints. The following
-
This exhaustive, non-exhaustive list contains some
Examples of not suitable for airmail
contents:
- Gasoline and gas lighters
- Paint and paint cans with dangerous content
- Compressed gas packages (spray cans)
- sparklers
- wet batteries
- Lithium batteries / rechargeable batteries for the operation of
niche devices

Toys that take the form of weapons or weapons
have shared
Deutsche Post will air mailings in the course
fluoroscopy in accordance with the applicable
be classified as potentially hazardous, in
In accordance with the general business conditions
Deutsche Post AG MAIL INTERNATIONAL
and PACKET INTERNATIONAL either on another
suitable means of transport (eg land or sea
away) or send it back to the sender.

Your point 3 is nonsense and you know it.