Information request from users of 4/64GB Crystal bricked after OTA update

hugo · Post time 2017-12-16 20:30:01

Dobrý den, kdy mě můj dealer vůbec nevolal! Napsali jste záruku a kde a jak je produkt pokryt. Podle mého názoru tento typ závady se zárukou nemá nic společného! I kdyby byl telefon starý tři roky a byl plně funkční a po aktualizaci výrobce by nebyl použit, může být výrobce odpovědný za omytí zakoupeného produktu. Neměl jsem problémy s mým telefonem a teď se mi to podaří. Měl jsem od vás tři předchozí hovory, ale váš přístup se mi nelíbí. Doufala jsem, že se zeptáte na kontakty, které jste vytvořili, a vy řešíte problém sami. Náhradní díly!S pozdravem, Flegel.

penamas · Post time 2017-12-17 15:48:52

Edited by penamas at 2017-12-17 16:05 \n\n Edited by penamas at 2017-12-17 15:50 \n\nHi Ben, the following is a reply received from gearbest after i submit a ticket. Please advise as i opted for full refund. Did UMIDIGI communicate with the resellers to accept the return of these devices??
My ticket number with Gearbest is WT17121607667.

Gearbest Customer Support At12/16/2017 21:48:19

Dear XXXX.

We would like to extend our apologies for this inconvenience.
Kindly refer to our warranty policy here:http://www.gearbest.com/about/warranty-and-return.html
Please also refer to our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html

After reviewing your case, it has come to our attention that it has passed 45 days since you received your item and so the 45 day money back guarantee does not apply. However, you can send the item back for a free repair.

First, you may check with your post office the cost to return the item before deciding.

You can return the item back to us in China as per our terms and conditions indicated in the link above.
Once we receive the item, we will offer a free repair and send the item back to you.

We will send you the returns address and RMA form in the next message.

Thank you for your understanding.

Best Regards
Sally_Huang
Gearbest Customer Service
http://www.gearbest.com/

KassioCard · Post time 2017-12-17 21:40:28

bencebacsi replied at 2017-12-15 12:11
Hi,
Our official retailers are already aware of this situation and they are ready to refund the fu ...

Sério? Não foi isso que ele me disseram. Ontem eu recebi tal mensagem do Vendedor:

"Prezado (a) Kássio,

Eu simpatizo com a sua situação. Desculpe pela demora em responder à sua solicitação.

Como indicado na nossa política. http://www.gearbest.com/about/warranty-and-return.html

Isenções de garantia
Nota: Se o comprador possuo danificado / erradamente utilizado o item (ns), que anulará a garantia de produto. Nenhuma compensação está disponível em tais casos. No entanto, os clientes são convidados a contactar-nos para comprar substituições ou peças de reposição (se aplicável). Vamos cobrar o valor original dos componentes e uma taxa de frete para enviá-los.

Por favor note que este item não suporte OTA.

Encaminhamos seu caso para o fornecedor, lamentamos dizer-o que o item não pode ser reparado de acordo com eles.

Como prova de boa vontade, podemos enviar 200 pontos para sua conta para compensação.

Obrigada pela sua empresa e compreensão."

Agora me diz: o que eu posso fazer com isso? Alias o que eu posso fazer com 200 pontos? Dá para trocar por outro aparelho? acho que não! O erro não foi meu, o equipamento está totalmente intacto porem é um tijolo.

EU preciso de um parelho urgente. :/

penamas · Post time 2017-12-17 22:06:32

KassioCard replied at 2017-12-17 21:40
Sério? Não foi isso que ele me disseram. Ontem eu recebi tal mensagem do Vendedor:
"Prezado (a) ...

kassio, provide your gearbest ticket number, see if BenceBacsi- BEN can assists us to communicate with Gearbest.

KassioCard · Post time 2017-12-17 22:17:12

penamas replied at 2017-12-17 22:06
kassio, provide your gearbest ticket number, see if BenceBacsi- BEN can assists us to communicate ...

e o que seria BenceBacsi- BEN?

SandovalSantos · Post time 2017-12-17 22:19:14

bencebacsi replied at 2017-12-15 12:06
Hi,
I hope every self-conscious user continuously or at least frequently makes backups of his impo ...

é mesmo?, olha oque o vendedor me respondeu...

penamas · Post time 2017-12-17 22:46:30

KassioCard replied at 2017-12-17 22:17
e o que seria BenceBacsi- BEN?

Ben is the admin of this forum.

KassioCard · Post time 2017-12-17 22:48:07

Edited by KassioCard at 2017-12-17 22:57 \n\n[i = s] Editado por KassioCard em 2017-12-17 22:52 \ n \ n

Penamas responderam em 2017-12-17 22:06
kassio, forneça seu número de bilhete mais vendido, veja se BenceBacsi- BEN pode nos helps a comunicar ...

Vendedor: Gearbest
Numero do bilete: E17121405376

O numero do pedido:

W1709131620181754

É valido reparar o meu dispositivo deu o problema, e entre em contato com o vendedor tanto com a UMIDIGI antes do prazo de 45 dias após o recebimento. Houve demora nas respostas por parte de ambos, não é um erro meu.

penamas · Post time 2017-12-17 23:24:13

BenceBacsi (Ben), below is the response from Gearbest after I mentioned in the ticket reply that UMIDIGI has informed the official retailers to provide full refund on this situation. According to Gearbest customer service they have not receive any instruction. Appreciate your response on this.

Gearbest Customer Support At12/17/2017 02:09:38

Dear XXXX,

We would like to extend our apologies for this inconvenience.

Kindly refer to our warranty policy here:http://www.gearbest.com/about/warranty-and-return.html

Please also refer to our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html

You are buying on our website, at this moment our website has not received such notice

Now only in accordance with the site's policy to the customer solution, please take a look at our warranty policy.

We look forward to hearing from you at your earliest convenience with your decision.

Best Regards

Sally_Huang

Gearbest Customer Service

http://www.gearbest.com/

tamonegdje · Post time 2017-12-18 05:02:24

very nice from UMIDIGI. Never again UMI. I had UMI EMAX MINI witch iz 300% better phone than this little piece of dead shit. After that I bought UMI Super which has very bad camera so i sold it for 50 % less, than i bought 2 pieces uf Crystal crap which are now dead. My post office is asking me 65 $ for sending only one to seller.
I will contact paypal and wait for their solution.

[Crystal 4/64GB] Information request from users of 4/64GB Crystal bricked after OTA update

[Crystal 4/64GB] Information request from users of 4/64GB Crystal bricked after OTA update