Information request from users of 4/64GB Crystal bricked after OTA update

crystaldigi

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I believe except buyers that buys from UMIDIGI store at Aliexpress platfrom, buyers from Gearbest, Banggood and others third party official resellers are still facing a brick wall where the full refund are not provided as an option.

Until now, the UMIDIGI store on Aliexpress offered me nothing! They want the phone with build in battery back. This is not possible from Germany.

Umidigi says that a total of about 70 cell phones are affected. They are not capable or they do not want to help these few buyers.

penamas

crystaldigi replied at 2017-12-27 03:21
Edited by crystaldigi at 2017-12-27 03:27 \n\n
Until now, the UMIDIGI store on Aliexpress offered m ...

Within this thread, the admin was looking at the possibility of centralize return within the Europe community to a regional warehouse. Have to follow through with the admin if this is still in the works or UMIDIGI have dissallowed this proposal.

M_F

Hi all, I'm still shocked at what happened. I never thought that a manufacturer update could send my new phone in brick.

PLEASE HELP:
Even before understanding about the possible repayment, this was my first Android phone, and the first one got on banggood, I need your help to understand this:

1) my personal data such as photographs, videos and downloads, but also cell phone book, can be recovered in some way? (if yes how?)

2) games and applications remain in my playstore account anyway, so with a new phone you can recover all of them, but data and backups in Crystal (like photos / video / downloa) can be recovered in some way? (if yes how?)

PS
even connecting the Crystal to the PC (with drivers installed) I get only a connection / disconnection sound, continuously after a short time.

kaytee76

mine too. got bricked. bought from 3rd party seller none of which listed in the form. which i think is a slim chance for a refund. there goes my money. thanks umidigi.

SandovalSantos

tamonegdje replied at 2017-12-26 16:56
Banggood is not offering me refund, they want phone back and they will send it to UMIDIGI.

me too, umidigi never again!

crystaldigi

Umidigi, what's next?

Magicred

This is the latest from Gear Best
We would like to extend our apologies for this inconvenience.

Kindly refer to our warranty policy here:http://www.gearbest.com/about/warranty-and-return.html  
Please also refer to our terms and conditions here:
http://www.gearbest.com/about/terms-and-conditions.html

Please disregard the previous letter, apologise for the mistake.

After reviewing your case once more, please review our possible solutions below:
                                                                                                                                                              
1) Return the item  to us.
You can return the item  to us in UK as per our terms and conditions indicated in the link above.

Once we receive the item, we can exchange or offer a refund of 139.99USD to your Gearbest Wallet with extra points. As long as the item does not exceed the 45 day money back guarantee limit.

2) Keep the item and accept a partial refund on Wallet as store credit.
We can offer a partial refund of your product value which is 15USD on your Wallet. This amount can be used for your future orders.
In this case, you can keep the item and do not need to return it to us.

Learn more about wallet benefits : http://www.gearbest.com/about/gb-wallet.html
Learn more about points benefits : http://www.gearbest.com/about/about-points.html

3) Resend a replacement (No return needed).
We can resend you a replacement but we kindly ask you cover a handling fee of 115USD. If you choose this option, we will send you an invoice and arrange the shipment for you as soon as possible.


We look forward to hearing from you at your earliest convenience with your decision.

Best Regards
Abia
Gearbest Customer Service
http://www.gearbest.com/

Magicred

I have requested address in UK to return it to but won't hold my breath. No doubt it is a mistake and must be sent to China.

Tomastec

are you still not giving us a solution? Are you going to pay the shipping costs until China, then you are going to repair the phones and then you are going to pay the shipping to each destination to return the repaired phones? It seems an absurd and expensive solution, you would be like a great company if you directly returned the money, is that you do not realize that you are spoiling the image of your brand?

penamas

Magicred replied at 2017-12-30 04:55
This is the latest from Gear Best
We would like to extend our apologies for this inconvenience.

Thank you for the input Magicred, we are indeed being feed with these templates responses from UMIDIGI official resellers on not accepting the return and providing ridiculous compensation.

The admin/moderators mentioned that UMIDIGI have given instruction to the resellers to provide full refund on return (not withstanding the return issues that users are facing) but so far it seems that either UMIDIGI has not done what they claimed (giving the instruction to resellers) or the resellers themselves have not dessiminate the instruction downwards or just trying to ward off full refund claims.

It has been quite a while since any admin/moderators comment on this thread, understood the holiday season and all.

The admin responded on my request for more details on 20/12/17 and mentioned that will be replying soon but to date no response.

  Author| Post time 2017-12-20 13:33:35 | Show the author posts only

penamas replied at 2017-12-20 12:04 Noted Ben thanks for responding. Will wait for your item# 5 with regards to repair and partial refun ... I'll come back with the details later today. It turned out, this disaster was caused by the OTA provider company (Adups), not by UMIDIGI employees, so compensations will be covered by them, cutomsers' shipping costs included. Of course, the users do not have to deal with the OTA provider company, only with the sellers and with UMIDIGI.

Please provide definitive resolution to this issue.
Thank you