[Crystal 4/64GB] Information request from users of 4/64GB Crystal bricked after OTA update

bencebacsi Post time 2017-12-21 23:22:12 | Show all posts  Close [Copy link]
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Author: bencebacsi

[Crystal 4/64GB] Information request from users of 4/64GB Crystal bricked after OTA update

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Post time 2017-12-21 14:38:01 | Show all posts
Hello,
Can you tell me what do I have to do for my Crystal Umidigi who died because of the update of 12/12/2017
knowing that I filled out the form on page 1 and that I bought the phone at BANGGOOD.
thank you in advance
MANI

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Post time 2017-12-21 15:58:13 | Show all posts
good morning,
I have already sent back to Spain to iggogo.es my bricked Umidigi crystal 4/64 , for the modest sum of € 18,95.
now I read that the company that performs updates  refunds shipping costs.
How should I get this refund?
What should I do to get the shipping costs refunded?
Thank you for your interest,
Alessandro

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Post time 2017-12-21 16:05:57 | Show all posts
My aliexpress seler dont want to return money, and now I need to buy another phone, gj.

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Post time 2017-12-21 18:39:38 | Show all posts
That directive (I opened the original dicument) is about separetely shipped batteries, not about factory assembled electronic devices with built-in batteries.


This is not true! In the meantime I guess you want kidding me!?



https://www.dhl.de/content/dam/i ... tversand-052017.pdf

There you can read again that it is not permissible.

Another side were you can read it. As a private Person it is not possible to send for example a Phone with build in battery to China, as a company it is much easier. So you can from Germany Transglobal Express. They have the possibility to send it for a private person as a company for 66,85 Euro. If the seller don't take the package, because of duty and tax it will come back to Germany and I have also to pay it.

What is so complicate for you to understand this? You can say 1000 times that it works, it doesn't work!!!

Last time: It is not possible to send a phone from Germany with build in battery with registred mail!!! It is illegal!!! They check and scan it and it will come back! What is the problem to understand this.
I do not care what you can send as a company from China to Germany! It does not help me!

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Post time 2017-12-21 18:48:57 | Show all posts

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Post time 2017-12-21 20:04:08 | Show all posts
I trying to contact my aliexpress seller (super grow up) and he doesnt know anithing about this problem.
So he tells me that I bought the phone 2months ago and he can do anythithing to resolve this problem.
the last time I bought a UMI phone.

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Post time 2017-12-21 22:35:38 | Show all posts
Edited by umidigger at 2017-12-21 22:37 \n\nDear all Umi Crystal fellows from Germany,

I will take the risk and make the first step. I printed out the postage stamp (Versandmarke) today and put the Crystal together with the original Box into a jiff bag (Versandtasche). I will send it by "Großbrief International mit Einschreiben" for 6,20 EUR to Banggood in China as described by Ben. I wrote the address in latin letters, because I do not know Chinese. I hope it will be good.

Tomorrow I will bring it to the post office. I will keep you updated about the refunding process.

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Post time 2017-12-21 23:09:50 | Show all posts
Hi umidigger,
ich bin gespannt! Ich war ja auch schon bei der Post, aber Versand als Päckchen. Auf der Zollerklärung habe ich als Inhalt mobile phone angegeben. Dann meinte der Beamte am Schalter ich bräuchte es gar nicht probieren, das kommt zurück! Dann habe ich recherchiert. Offiziell ist es nicht möglich. Die Sachen werden gecheckt und kommen i.d.R. zurück! Dann gibt es noch den Unterschied zwischen privat und gewerblich.

Ich bin gespannt was passiert!
Hier wird beschrieben, dass Handys nicht befördert werden dürfen:
https://www.deutschepost.de/cont ... blatt_Gefahrgut.pdf

Den Inhalt zu verschweigen ist natürlich auch nicht zulässig. Was hast Du denn als Inhalt angegeben und welchen Wert?
Maximal hast Du halt 6,20 EUR in den Sand gesetzt.
Ich drücke Dir die Daumen!!!

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Post time 2017-12-21 23:14:26 | Show all posts
Ich weiß es auch nicht. Entweder verstehen die Chinesen das nicht oder sie wollen es nicht verstehen.

Hast Du das gelesen?

Eine Missachtung der gesetzlichen Vorschriften kann schwerwiegende rechtliche Konsequenzen
für den Versender haben. Es liegt daher in Ihrer Verantwortung, vorab zu prüfen, ob Waren zum
Postversand zugelassen sind oder nicht.
 Author| Post time 2017-12-21 23:22:12 | Show all posts
crystaldigi replied at 2017-12-21 18:48
sorry, missing link

https://www.paketda.de/logistik-batterien-gefahrgut.php

Sorry but you share the link of a webpage without reading it?
Quote from that page:
''
DHL regulations do not require you to mark dangerous goods if you have only one package in your package:
  • Button cell batteries installed in devices (also in circuit boards). So eg calculator, clocks.
  • One device contains a maximum of 4 cells and / or a maximum of 2 batteries. Explanation of the difference between cell and batteries see [size=18.522px]this website at lithium-batterie-service.de .
''

The UMIDIGI Crystal contains one piece of one-cell battery with an approximately 11.5Wh (that equals to 3000mAh) capacity, what is far below the maximum 20Wh capacity allowed.
Please also check the following document:
http://www.dhl.com/content/dam/downloads/g0/express/shipping/lithium_batteries/lithium_ion_batteries_regulations.pdf
See the last column (PI967 - Section II). Lithium Cells / Batteries contained in equipment under 20Wh can be accepted for door to door shipments and no specific requirements are applied.


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