[Crystal 4/64GB] Information request from users of 4/64GB Crystal bricked after OTA update

bencebacsi Post time 2017-12-21 14:24:52 | Show all posts  Close [Copy link]
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Author: bencebacsi

[Crystal 4/64GB] Information request from users of 4/64GB Crystal bricked after OTA update

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Post time 2017-12-20 17:39:46 | Show all posts
Esperando reembolso total ... produto já foi enviado para china
Número de ordem:   32967962
Bangggood.com









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Post time 2017-12-20 19:29:55 | Show all posts
3. If you use national postal services, international shipping of smartphones with built-in, rechargeable lithium battery is not prohibited and not restricted. There are only a few exceptions like India or Madagascar. Local postal employees might be misinformed. Please contact your national post office (or their website) about registered priority airmails, not an expensive express carrier. Most of you received your handsets directly from China by postal delivery. It can work in the opposite direction as well, of course.


This is not true!

This is the official statement of Deutsche Post to registered international mails.
https://www.deutschepost.de/cont ... -092017.pdf#page=27

Here the translation of page 51.

Illegal shipments
                  Carriage exclusions / inadmissible contents
Please note the terms and conditions MAIL INTERNATIONAL,
Section 2, justification and exclusion of
Prohibited goods (see page 59)
                  Aviation safety regulations
According to EU regulations *
(No 272/2009 and No 300/2008)
is
EU-wide detection of explosives in all
air-to-air consignments. this is also valid
for mail (letters, parcels).
In addition to explosive, easily flammable or
Other dangerous substances can also be more commonplace
Objects leading to complaints. The following
-
This exhaustive, non-exhaustive list contains some
Examples of not suitable for airmail
contents:
- Gasoline and gas lighters
- Paint and paint cans with dangerous content
- Compressed gas packages (spray cans)
- sparklers
- wet batteries
- Lithium batteries / rechargeable batteries for the operation of
niche devices

Toys that take the form of weapons or weapons
have shared
Deutsche Post will air mailings in the course
fluoroscopy in accordance with the applicable
be classified as potentially hazardous, in
In accordance with the general business conditions
Deutsche Post AG MAIL INTERNATIONAL
and PACKET INTERNATIONAL either on another
suitable means of transport (eg land or sea
away) or send it back to the sender.

Your point 3 is nonsense and you know it.

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Post time 2017-12-20 19:33:48 | Show all posts
Edited by Axelro at 2017-12-20 19:37 \n\nFrom 4PDA forum translate quote:              "Update information:
for those who have a crystal version of the older version:

I ask you to contact the seller from whom you bought this smartphone.
1. You need to send the phone to the seller. (Full compensation for shipping costs back and forth)
2. When the seller receives your parcel, he undertakes to immediately send you a perfect new crystal older version.

The reason for this was the third partner company www.adups.com, which cooperates with UMIDIGI in  field of OTA."
All costs for user compensation will eventually be paid by Adups."

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Post time 2017-12-20 19:47:17 | Show all posts
Currently I have phoned the headquarters of Deutsche Post. There may be a way by parcel. That costs at least 43.99 euros! Since I have two phones 87.98 euros !!! Everything else is wrong and illegal what is said here!

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Post time 2017-12-20 23:20:30 | Show all posts
Wow umidigi has lost it. I have rooted my device so did not get the ota. I am going to think twice now before I even download their updates now.

Hoping there is a way to send this shitty phone back and get my money back Do not want to do anything with umidigi now.

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Post time 2017-12-20 23:53:08 | Show all posts
Now I was in contact with Transglobal Express, because I have as a private person no possibility to send the phones via DHL to China.
They want 66,85 Euro for the shipping with DHL for one package/phone. If the seller don't take the package, cause of duties and taxes, they ship it  to me back for my costs!

UMIDIGI, what can I do to get something back? Shipping to China is no solution!

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Post time 2017-12-21 00:05:35 | Show all posts
By the way. Until now I spend several hours to find a solution for shipping to China. Unfortunately without success.

I'm missing "goodwill" from UMIDIGI.

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Post time 2017-12-21 00:30:45 | Show all posts
crystaldigi replied at 2017-12-21 00:05
By the way. Until now I spend several hours to find a solution for shipping to China. Unfortunately  ...

There is no "goodwill" because they're just a bunch of T H I E V E S丟臉

We just want our money back. I've contacted Gearbest but they want me to send that piece of crap back to China.

 Author| Post time 2017-12-21 14:00:48 | Show all posts
crystaldigi replied at 2017-12-20 19:29
This is not true!

This is the official statement of Deutsche Post to registered international mai ...

That directive (I opened the original dicument) is about separetely shipped batteries, not about factory assembled electronic devices with built-in batteries. Anyway I understand you, many officials makes the same mistake at understanding their own rules driving to misinform their customers. however, please try to imagine that, how Deutsche Post could internationally ship a smartphone to your home if anyway that's not allowed. Regardless of the facts and opiinions, please try to select your words when expressing yourself.
Thank you.
 Author| Post time 2017-12-21 14:24:52 | Show all posts
errr45 replied at 2017-12-21 00:30
There is no "goodwill" because they're just a bunch of T H I E V E S丟臉

We just want our money b ...

Of course, you have to send back your defective device to the seller, but your shipping cost will be refunded as well. You never and nowhere can get a full refund without returning the defective device, so I don't really understand your complaint about that. This disaster was caused by a third party company, Adups, not by UMIDIGI but we are trying to help you. Adups manages the FOTA updates of about one billion smart devices all around the world and amongs the many ones they have such partners like Huawei or Lenovo, they are not a small underground company.
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