[Crystal 4/64GB] Information request from users of 4/64GB Crystal bricked after OTA update

bencebacsi Post time 2017-12-16 19:00:29 | Show all posts  Close [Copy link]
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Author: bencebacsi

[Crystal 4/64GB] Information request from users of 4/64GB Crystal bricked after OTA update

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Post time 2017-12-15 18:26:14 | Show all posts
Hi,
As the problem was caused by UMI shouldn’t be UMI the one providing transportation for our bricked phones?
get it real… we could provide an video proving that our UMIDIGI is a brick as the company want and after they should send us one without having to spend 40/50 € to send it back to China if it is allowed!
Learn with Vernee company, they do several updates on their sold smartphones and never brick one with that (and they do a lot of updates).
Hope UMI get reasonable and do what is best for your customers that are the ones that give you profits!

Best regards
Fernando Silva

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Post time 2017-12-15 21:24:29 | Show all posts
Well the ROMs are still coded my humans and humans make mistakes. Even big companies are not free of failure. Or did you already forget what happened to Samsung Galaxy Note?

Umidigi is acting professionally. They admitted their failure and now they are doing everything to fix it. Even full refund is offered. What else do you want considering this phone costs just a fraction of a normal phone?

The shipment back to China is indeed a problem. Does anyone know a reasonable way to ship it back from Germany? I was thinking about wrapping the phone in bubble foil and send it by normal German Post in a protective bag for the cost of a letter.

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The shipment back to China is indeed a problem. Does anyone know a reasonable way to ship it back from Germany?  Post time 2017-12-16 01:22

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Post time 2017-12-15 21:36:42 | Show all posts
umidigger replied at 2017-12-15 21:24
Well the ROMs are still coded my humans and humans make mistakes. Even big companies are not free of ...

Of course, it's a human mistake. But other companies are able to handle correctly this kind of situation. And what does Umidigi? They lie about being hacked and they promise you something impossible to achieve. They probably didn't even contact sellers, they just want to you to stop spamming their website and facebook so they can sell other crappy phones without losing face.
You're just a naïve baby if you think they're professionals.

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Post time 2017-12-15 22:12:38 | Show all posts
Edited by MarcinP at 2017-12-16 05:02 \n\n
errr45 replied at 2017-12-15 21:36
Of course, it's a human mistake. But other companies are able to handle correctly this kind of sit ...

Well, I can absolutley understand that you are so mad. I lost my phone in the update, too.
Other companies handle it properly but Umi not? Jesus... It has been just 3 days, give them some time. It took Samsung almost a year to collect all Galaxy Notes from the field...

They lie about being hacked? Someone said it was a possibility and in the offical statement they fully admit their failure. I think you should stop spreading lies.
Impossible to achieve? They offered you full refund. Have you already send your phone in? No? Then shut............ and watch them before you pre-judge.

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Post time 2017-12-16 01:35:20 | Show all posts
The shipment back to China is indeed a problem. Does anyone know a reasonable way to ship it back from Germany?


Today I tried to send the mobile phone from Germany to Aliexpress China with DHL, DPD and UPS.

It is not possible to send the mobile phone!!! Also it is not possible to send it by normal German Post in a protective bag for the cost of a letter, cause they will check and scan it before transportation. Also needed Aliexpress a tracking number and a receipt!

It is a dangerous good! They don't take it! The regulations do not allow it!
The problem is the built-in battery.

I see no way to get it to China. I can offer them to make a video how I destroy the phones with a hammer.

It was the last time for me to buy a mobile phone directly from a Chines seller. I bought in the meantime a new one with Amazon, cause there you get the best treatment as a buyer. Look on Amazon, there you get the Doogee Mix 6/64 GB with a discount for 120 Euro!!! If you have a problem you will get directly your money back or a new one.

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Post time 2017-12-16 09:28:41 | Show all posts
So please confirm that after submitting the feedback as per the link provided by bencebacsi, owners of bricked UMIDIGI Crystals 4GB/64GB device should contact the reseller and request for full refund or we still suppose to wait for further directive on what to do??

Please advise
 Author| Post time 2017-12-16 13:52:17 | Show all posts
Dear Users,

We really notified our official retailers and they are really ready to receive the defective devices and to pay a full refund. It's about a standard warranty process: your device is defective, you return it to the seller, you get a full refund or a replacement device. This defection is caused by the manufacturer by accident but in case of warranty it's not different from any other defections like if your speaker gets broken or the touchscreen stops working etc. Rarely but that can happen, and if that's the result of a manufacturing issue, then it's caused by the manufacturer. The only difference here is that, now about 50 users are involved at the same time but that does not make this case more serious from a single user's aspect, only the community makes it stronger.
Since now it's about a greater bunch of devices, we are working on a possible solution, that can make this warranty process smoother. Maybe wew'll be able to collect the bricked by OTA devices in the EU but currently I can not promise that since it needs further coordination and logistics to work out. Currently it's possible to return your device to the place of purchase, wherever it is located. We'll come back later with new information, please try to be patient or contact your seller.


Finally some personal thoughts.
Someone mentioned another brand to buy it at Amazon for smooth warranty process. UMIDIGI smartphones are also officially available at Amazon UK and Germany with fast (local) delivery and smooth warranty service offered. Maybe new models are available a bit later and at somewhat higher prices than at the Chinese sellers, but they are available. If you don't want to risk anything and you're aware of that, electric devices can fail, the option to get a higher and more useful protection is available. If you live in the EU and make your purchaase directly from the EU, your purchase is covered by the consumer protection laws appplied in the EU.
However, if you decide to purchase something shipped from China, you take a special risk as well, regardless of the product you choose. Long shipping time, customs fees might be filed, you may not be able or it would be too expensive to return a defective device and your purchase is not protected by any laws. However, that is your decision, your risk. The manufacturer is not aware of the identity and location of its end-users, it has no contracts with the end-users (except if the manufaturer is also located in the territory of the EU, what is not the case here). Also, a China located seller may make it available to receive orders from overseas countries but no laws oblige them to follow specific warranty rules. You usually can read about the seller's warranty policy on their website and you may accept it or not.
What the manufacturer's expected duty is, to take action immediately if something bad happens on its own side. I think UMIDIGI has done it. The OTA server was stopped asap and the official retailers were notified and requested to handle this issue with their buyers. So for example if you are a UK resident and bought your defective device at Amazon, you can return your device and receive a full refund quickly and with no cost. However, if you took the risk and purchased from China, this process might be much longer and more expensive and it's not covered by any laws. As I mentioned above, we are working on a possible solution to help our users made their orders from China, but at the moment I can not promise anything certain. While we still regret and apologize for this inconvenience, what we are working on now is just a special solution, not a standard process that you can expect to be applied.

Sincerely yours,
Ben, UMIDIGI

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Hi Ben, thanks for the great support. I will not send the phone to banggood in China, yet. I will wait for your output whether it is possible to collect it in the EU. Please kindly inform us.  Post time 2017-12-16 22:30

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Post time 2017-12-16 14:52:48 | Show all posts

My seller from aliexpress does not know about that, the more he does not even want to receive the phone, even if he accepts it costs me 50 Euro to send him to China, I better make a video for youtube about your fail and crash this phone at the end...

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Post time 2017-12-16 18:47:08 | Show all posts
Hi, the support of the banggod is taking so long to give me an answer on the refund of umidigi crystal, could you expedite this process to min?

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Post time 2017-12-16 19:00:29 | Show all posts
bencebacsi replied at 2017-12-16 13:52
Dear Users,

We really notified our official retailers and they are really ready to receive the defe ...

Thank you Ben for the clarification. Will open a ticket with Gearbest and will post in this forum the outcome.
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