After buying from Aliexpress or Bangood or sme site, What about the service?

Jalil_Irfan

HI,
  I planned to order Crystal from any of the reseller online. But what is the gurantee of the product quality.
Where can i go for after sale service. What about spare parts requirement duing warranty period and after warranty period.
Will the mobile be priced more in the reseller while mobile release.
Where is the service centre in Tamil Nadu, India.

superhero

Also a manufacturer who launches a new phone every month surely can't test their phones very well or assure high quality checks (which is why mine broke after 6 months)

memoPhone

The main problem with the UMI phones is that nobody feels responsible to service and repair ... I have 2 phones which I cannot get repaired .. nowhere and at UMI they have no support site.

MarcinP

Hi
Every supplier is taking full responsibilities about warranty but some suppliers can change a bit warranty roles, so please read before purchasing.
Here you can read about Umidigi factory warranty which is only accessible from sellers.
http://www.umidigi.com/page-service.html
http://www.umidigi.com/page-store.html
http://www.umidigi.com/page-newguide.html

Buwuve

memoPhone replied at 2017-8-16 23:01
The main problem with the UMI phones is that nobody feels responsible to service and repair ... I ha ...

What happened to these phones? Is it a software problem - maybe a new rom will help or is the display broken - take a look at aliexpress. Maybe you can get there a new one and repair it by yourself.

Бо

Hi, suggest you purchase our phones from Bangood or gearbest, there is better customer service from these site.

mraquinn

I bought from AliExpress but are individual sellers responsible for issues?

mraquinn

mraquinn replied at 2017-8-29 18:24
I bought from AliExpress but are individual sellers responsible for issues?

As in, do they have better access to support than anyone else?

superhero

I agree, I don't think I would buy another UMI because of the customer service - the only point of contact is the forum here. If something goes wrong (I have a broken phone, too) even under warranty you end up having to pay for shipping the phone back to the seller AND pay their shipping out to you for a replacement or repaired phone!

Бо

Бо replied at 2017-8-29 15:24
Hi, suggest you purchase our phones from Bangood or gearbest, there is better customer service from  ...

Yes, for company gearbest and bangood is one of the biggest partner, if there is something goes wrong, in the first time we will talk with these sites and make a compensation. Almost in these sites there is better custom service for the buyer. But this is just my opinions.