Shipping problem

geminy70

I bought the phone on gearbest but after requesting the shipping date they replied

Thank you for contacting Gearbest about your order. We are processing it.

Unfortunately, we are very sorry to inform you that the item UMIDIGI G 4G Smartphone 5.0 inch Android 7.0   is back-ordered due to supplier's issues.

We are sorry for the long time you have waited.

I am really sorry to inform you that due to supplier's issues we can not make sure the date to have it to be back in stock.

Please consider these 3 options:

Option 1 Exchange for another item

Please let me know the url of the product you would like to choose instead. If there is any price difference with the original item, we will either refund it to you on your wallet or send you an invoice to pay for it.

Option 2 Cancel and refund on your original payment account

For PayPal refund, please allow up to 2 business days to be completed depending how the item was paid (e.g.Paypal balance,credit/debit or checking account).
You can view the status of your refund from your Account History.
> Log in to your PayPal account.
> Click History

For credit card refund,it may take up 7 to 14 business days to appear in your account.

This delay entirely depends on your credit card company and its intermediaries.

Option 3 Cancel and refund (store credit + extra points)  

In that case, we will refund you xxxx USD to you on your GB Wallet(store credit) and reward you with extra points. (e.g.If your refund  is 1USD = 2 points, 3USD=3*2points => get 6 points etc).You can use both your wallet and points to purchase your future products.

To know more about wallet: http://www.gearbest.com/about/gb-wallet.html

Learn more about points: http://www.gearbest.com/about/about-points.html?

The refund can be completed within 1 business day.

Could you please let me know your decision？                                                                                      

Thank you for your understanding in this matter.

Where is the problem ?

MarcinP

Umidigi G was produced in 1000 pieces exactly as was advertised. Three sellers got for around 300 pieces. As is very popular,  factory is starting producing another number of new devices.
I don't know when will be available again but I know that factory started producing.

sjoerd

i was one of the first to pre order, then they had left 200 left of the 300. dont believe your story MarcinP. On the banggood site it was said stock should arrive 31th may. dont see that message anymore nor got any mail that it was due to come my way. really crap

MarcinP

sjoerd replied at 2017-6-1 15:08
i was one of the first to pre order, then they had left 200 left of the 300. dont believe your story ...

I asked about this case and those informations I got.

haumana

I also ordered Umidigi G at gearbest.

Gearbest cancelled my order. Phone out of Stock

sjoerd

I wanted to buy an elephant , instead i got a dead fly. Where's the promised Crystal?.